Terms and conditions

THE GENERAL TERMS AND CONDITIONS OF THE ONLINE SHOPPING CENTER ROGAŠKA ONLINE SALES ARE COMPLIED WITH THE CONSUMER PROTECTION ACT (ZVPOT-UPB2), BASED ON THE RECOMMENDATIONS OF THE GZS AND INTERNATIONAL CODES FOR E-BUSINESS.

OFFER OF ITEMS

DUE TO THE NATURE OF BUSINESS THROUGH THE WORLDWIDE INTERNET, THE OFFERING ONLINE SELLING ROGAŠKA IS UPDATED AND CHANGED FREQUENTLY AND QUICKLY. PRICES ARE PRESENTED AS REGULAR PRICES AND ONLINE PRICES. REGULAR PRICES ARE PRICES DEVELOPED BY THE PROVIDER HIMSELF. THE ONLINE PRICE IS THE PRICE APPLICABLE TO THE ONLINE PURCHASE IN THE CASE OF 100% CASH PAYMENT OR PAYMENT ON ADVANCE ACCOUNT BY TRANSFER TO TRR. IF THE PRICE OF THE PRODUCT IS SHOWN ON THE WEBSITE IS 0 EUR, IT IS A TECHNICAL ERROR – IN THIS CASE, OUR CUSTOMER SUPPORT WILL NOTIFY YOU ABOUT THIS.

PAYMENT METHODS

THE PROVIDER ENABLES THE FOLLOWING PAYMENT METHODS:

• WITH CASH ON COLLECTION (ONLINE PRICE APPLIES)*,
• BY TRANSFER TO THE ADMINISTRATOR’S ACCOUNT ONLINE SALES ROGAŠKA – STEKLARNA ROGAŠKA d.o.o. BY OFFER/ADVANCE INVOICE (ONLINE PRICE APPLIES),
• BY PAYMENT OR CREDIT CARD (EUROCARD/MASTERCARD, VISA, AMERICAN EXPRESS) (ONLINE PRICE APPLIES),

*FOR INDIVIDUAL ORDERS, WE RESERVE THE RIGHT TO REQUEST PAYMENT BY TRANSFER TO THE ACCOUNT OF THE ADMINISTRATOR OF THE ONLINE SALES ROGAŠKA – STEKLARNA ROGAŠKA d.o.o. (PURSUANT TO THE OFFER/ADVANCE INVOICE, WHERE THE ONLINE PRICE STILL APPLIES) . THE PROVIDER ISSUES AN INVOICE TO THE BUYER ON A DURABLE MEDIA WITH A BREAKDOWN OF THE COSTS. THE BUYER IS OBLIGED TO CHECK THE CORRECTNESS OF THE INFORMATION ON THE INVOICE AND TO NOTIFY THE SELLER OF ANY ERRORS WITHIN EIGHT DAYS OF RECEIPT. LATER OBJECTIONS REGARDING THE CORRECTNESS OF THE ISSUED INVOICES ARE NOT CONSIDERED. THE SALE AGREEMENT (ORDER) IS STORED IN ELECTRONIC FORM ON THE PROVIDER’S SERVER AND IS AVAILABLE TO THE BUYER AT ANY TIME IN HIS USER PROFILE (MY PROFILE).

PRICES

ONLINE PRICE APPLIES TO ALL VISITORS ONLINE SELLER ROGAŠKA. THE USER BECOME A MEMBER OF THE ONLINE SELLING ROGAŠKA CLUB BY REGISTERING IN THE ONLINE SHOPPING CENTER ONLINE SELLING ROGAŠKA. REGISTRATION IS ALSO POSSIBLE DURING THE PURCHASE PROCEDURE. ALL PRICES INCLUDE VAT UNLESS SPECIFICALLY STATED OTHERWISE. PRICES ARE VALID AT THE TIME THE ORDER IS SUBMITTED AND ARE NOT VALID IN THE FUTURE. THE PRICES APPLY IN THE CASE OF PAYMENT WITH THE ABOVE MENTIONED PAYMENT METHODS, UNDER THE ABOVE MENTIONED CONDITIONS. DESPITE EXTREME EFFORTS TO PROVIDE THE MOST UP-TO-DATE AND ACCURATE INFORMATION, IT MAY OCCUR THAT THE PRICE INFORMATION IS INCORRECT. IN THIS CASE, OR IN THE CASE THAT THE PRICE OF THE ITEM CHANGES DURING THE PROCESSING OF THE ORDER, THE PROVIDER WILL ALLOW THE BUYER TO WITHDRAW THE PURCHASE, AND AT THE SAME TIME THE PROVIDER WILL OFFER THE BUYER A SOLUTION WHICH WILL BE MUTUALLY SATISFACTORY. THE SALE AGREEMENT BETWEEN THE PROVIDER AND THE BUYER IS CONCLUDED AT THE MOMENT THE PROVIDER CONFIRMS THE ORDER (THE BUYER RECEIVES AN ELECTRONIC MESSAGE ON THE STATUS OF THE ORDER). FROM THIS MOMENT, ALL PRICES AND OTHER CONDITIONS ARE FIXED AND APPLY TO BOTH THE SUPPLIER AND THE BUYER. DISCOUNTS, IPD.PROMO CODES DO NOT ADD.

PROMO CODE

THE PROMOTION CODE PROVIDES DIFFERENT BENEFITS WHEN PURCHASING AND IS LIMITED IN TIME. YOU CAN FIND AN ACTIVE PROMOTION CODE ON THE HOME PAGE OF THE ADVERTISING MESSAGE, ON THE PAGE OF THE INDIVIDUAL DEPARTMENT, IN OUR E-NEWSLETTER OR OTHER MEDIA. HOW DO I USE A PROMO CODE?

USE THE PROMOTIONAL CODE IN THE SHOPPING CART IN THE FIELD “HAVE A COUPON?”. PLEASE NOTE THAT THE DISCOUNTS ARE NOT COMPATIBLE, SO ONLY ONE DISCOUNT CAN BE USED AT A TIME. ALSO, PROMOTIONAL CODES CANNOT BE USED ON PRODUCTS ALREADY DISCOUNTED.

NAROČILA

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GIVEAWAY RULES

DEFINITION OF TERMS THE ORGANIZER OF THE GIVEAWAY IS THE COMPANY STEKLARNA ROGAŠKA d.o.o., 1 TALCEV STREET, 3250 ROGAŠKA SLATINA. A PRIZE GAME PARTICIPANT IS A NATURAL PERSON WHO PARTICIPATES IN THE ANNOUNCED PRIZE PROMOTIONS. PRIZE WINNERS WILL BE DETERMINED BY A RANDOM COMPUTER SELECTION FUNCTION OR ORGANIZER’S COMMITTEE. RIGHT TO PARTICIPATE IN THE PRIZE GAME PARTICIPANTS OF THE PRIZE GAME CAN BE NATURAL PERSONS WHO ARE CITIZENS OF THE REPUBLIC OF SLOVENIA. PERSONS EMPLOYED BY THE ORGANIZER OF THE PRIZE GAME AND PERSONS EMPLOYED BY OTHER LEGAL ENTITIES CONNECTED WITH THE IMPLEMENTATION OF THIS PRIZE GAME CANNOT PARTICIPATE IN THE PRIZE GAME. LEGAL ENTITIES CANNOT BE A PARTICIPANT IN THE GIVEAWAY. PERSONS WHO DO NOT ACCEPT THE RULES OF THE PRIZE GAME CANNOT PARTICIPATE IN THE PRIZE GAME. THE PARTICIPANT IS DEEMED TO HAVE ACCEPTED THE RULES OF THE PRIZE BY PARTICIPATING IN THE PRIZE ANNOUNCED. RULES FOR PARTICIPATION IN THE PRIZE GAME TO PARTICIPATE IN THE PRIZE GAME, IT IS NOT NECESSARY TO PURCHASE SERVICES OR PRODUCTS FROM THE ORGANIZER OF THE PRIZE GAME. ELECTRONIC PRIZE DRAW ALL PARTICIPANTS OF THE PRIZE GAME CAN PARTICIPATE IN THE DRAW. ONE PARTICIPANT CAN PARTICIPATE IN THE PRIZE DRAW ONLY ONCE. DRAW RESULT IS COMPLETED. COMPLAINT IS NOT POSSIBLE. THE WINNER WILL BE NOTIFIED BY E-MAIL ABOUT RECEIPT AND HOW TO PICK UP THE PRIZE. OBLIGATIONS OF THE DRAWER IT IS NOT POSSIBLE TO PAY THE PRIZE IN CASH, AND IT CANNOT BE EXCHANGED FOR ANOTHER ITEM. THE WINNER IS OBLIGED TO PROVIDE THE ORGANIZER OF THE PRIZE GAME IN WRITING (E-MAIL) HIS PERSONAL DATA – NAME, SURNAME, ADDRESS, EMAIL ADDRESS AND TELEPHONE NUMBER, NO LATER THAN TWO DAYS AFTER RECEIVING NOTIFICATION THAT HE IS THE PRIZE WINNER. UNTIL THE ORGANIZER OF THE PRIZE GAME WITHIN THREE (3) WORKING DAYS FROM THE MOMENT WHEN THE WINNER SENDS NOTIFICATION THAT HE HAS BEEN DRAWED FOR ANY REASON (EG: THE WINNER DECLARES THAT HE DOES NOT WANT TO ACCEPT THE PRIZE, THE ADDRESS OR ELECTRONIC ADDRESS IS INCOMPLETE OR WRONG IDP.) DOES NOT RECEIVE ALL THE NECESSARY DATA AND DECLARES THAT HE WANTS TO RECEIVE THE PRIZE, IT IS CONSIDERED THAT THE WINNER OF THE PRIZE DOES NOT WANT TO ACCEPT AND THEREFORE, THE ORGANIZER IS FREE FROM ALL OBLIGATIONS IN RELATION TO THE DRAFT DRAWER AND ACQUIRES THE RIGHT TO DISPOSAL OF THE PRIZE IN ANY OTHER PURPOSE. PROTECTION OF PERSONAL DATA THE ORGANIZER OF THE PRIZE GAME PROTECTS ALL PERSONAL DATA OBTAINED FROM THE PARTICIPANTS DURING THE IMPLEMENTATION OF THE PRIZE GAME IN ACCORDANCE WITH THE REGULATIONS GOVERNING THE PROTECTION OF PERSONAL DATA. THE ORGANIZER MAY USE THE PERSONAL DATA OBTAINED FROM THE PARTICIPANTS ONLY FOR THE PURPOSES FOR WHICH THEY WERE OBTAINED. THE GIVEAWAY PARTICIPANT AGREES THAT THE ORGANIZER MAY SEND THEM NOTIFICATIONS REGARDING THE ORGANIZER’S OFFER. THE PARTICIPANT OR HIS/HER GUARDIAN OR LEGAL REPRESENTATIVE MAY WITHDRAW THEIR CONSENT TO THE USE OF PERSONAL DATA OBTAINED IN THE SWEEPSTAKES FOR DIRECT MARKETING PURPOSES AT ANY TIME. THE GIVEAWAY ORGANIZER RESERVES THE RIGHT TO ORGANIZE THE PRIZE AWARD AS A PUBLIC EVENT. BY PARTICIPATING IN THE PRIZE GAME, THE PARTICIPANT ALLOWS HIS NAME AND ADDRESS TO BE USED IN THE AUDIO, PHOTO AND VIDEO MATERIAL OF THE PRIZE GAME ORGANIZER. THE DRAWER ALLOWS THE ORGANIZER OF THE PRIZE GAME TO PUBLISH HIS PERSONAL INFORMATION IN THE MEDIA AND ON THE WORLDWIDE INTERNET FOR THE PURPOSE OF NOTIFYING THE RESULTS OF THE DRAW OR RECEIVING THE PRIZE. PUBLICATION OF PRIZE GAME RULES BY SUBMITTING THEIR INFORMATION THROUGH THE ENTRY FORM ON THIS PAGE, PARTICIPANTS OF THE PRIZE GAME AGREE THAT THEY ARE FAMILIAR WITH THE RULES AND COMMIT TO BEHAVIOR IN ACCORDANCE WITH THE RULES OF THE PRIZE GAME. IN THE EVENT OF ANY DISPUTE OR AMBIGUITY, THESE RULES SHALL PRECEDE OVER ALL OTHER PUBLICATIONS, WHETHER IN PRINT, ELECTRONIC OR ANY OTHER FORM.

PURCHASE PROCEDURE

1. ORDER ACCEPTED AFTER THE ORDER IS SUBMITTED, THE BUYER RECEIVES AN EMAIL NOTIFICATION THAT THE ORDER HAS BEEN ACCEPTED. COMPREHENSIVE INFORMATION ABOUT THE STATUS AND CONTENT OF THE ORDER IS ALWAYS AVAILABLE TO REGISTERED USERS ON THE PROVIDER’S WEBSITE. 2. ORDER APPROVED THE PROVIDER REVIEWS THE ORDER, CHECKS THE AVAILABILITY OF THE ORDERED ITEMS AND APPROVES THE ORDER OR REJECTS IT WITH A REASON. THE PROVIDER MAY CALL THE BUYER AT HIS CONTACT PHONE NUMBER TO VERIFY THE DATA OR ENSURE THE ACCURACY OF THE DELIVERY. IN THE DELIVERY OF GOODS WHICH THE PROVIDER DOES NOT HAVE IN STOCK IN ITS OWN WAREHOUSE, THE PROVIDER IS BOUND SOLELY BY THE DELIVERY BY THE PROVIDER’S SUPPLIER AND THE TIME IN WHICH THE PROVIDER’S SUPPLIER CAN DELIVER THE GOODS TO THE PROVIDER. THROUGH ELECTRONIC MAIL, THE PROVIDER INFORMS THE BUYER CONSTANTLY OF UPDATED INFORMATION REGARDING THE DELIVERY OF GOODS. IF THE DELIVERY TIME IS VERY LONG AND THE BUYER DOESN’T WANT TO WAIT, THE BUYER CAN NOTIFY THIS TO THE SUPPLIER, WHO WILL REMOVE THE ITEM FROM THE ORDER AND RETURN ANY FUNDS ALREADY PAID TO THE BUYER, AND SUPPLY THE OTHER ITEMS FROM THE ORDER AT THE CHOICE OF THE BUYER, OR CANCEL THE ENTIRE ORDER. IF THE SUPPLIER DOES NOT CONFIRM THE AVAILABILITY OF THE ORDERED ITEMS TO THE PROVIDER NO LATER THAN THE END OF THREE MONTHS FROM THE DAY THE ORDER IS SUBMITTED, THE PROVIDER MAY REJECT THE BUYER’S ORDER BECAUSE THE GOODS ARE NOT AVAILABLE. ON THE DATE OF REFUSAL, THE BUYER’S ORDER CEASES TO BE VALID. THE PROVIDER DOES NOT ASSUME ANY RESPONSIBILITY FOR DAMAGE ARISING DUE TO LONGER DELIVERY TIMES OR DUE TO NON DELIVERY OF GOODS WHICH THE PROVIDER DOES NOT HAVE IN STOCK IN ITS OWN WAREHOUSE. 3. GOODS SHIPPED THE PROVIDER PREPARES AND SHIPS THE GOODS WITHIN THE AGREED DEADLINE AND INFORMS THE BUYER ABOUT THIS BY ELECTRONIC MAIL. IN THE MENTIONED ELECTRONIC MESSAGE, THE PROVIDER ALSO INSTRUCTS THE BUYER ABOUT THE GOODS RETURN POLICY, WHERE TO CONTACT IN CASE OF DELAY IN DELIVERY AND WHERE TO CONTACT IN CASE OF COMPLAINT. IN THE EVENT THAT THE BUYER DECIDES TO CANCEL THE ORDER, THEY MUST NOTIFY US IMMEDIATELY AT THE GENERAL ASSISTANCE TELEPHONE NUMBER 03 818 01 05 OR BY E-MAIL INFO@STEK-ROGASKA.SI. IF THE ORDER HAS ALREADY BEEN SHIPPED, THE BUYER REFUSES THE SHIPMENT TO THE DELIVERY SERVICE. IN THE CASE OF PERSONAL COLLECTION (WHEN THE GOODS ARE ALREADY PREPARED FOR COLLECTION), THE BUYER SHOULD ALSO COMMUNICATE THEIR DESIRE TO CANCEL THE ORDER VIA THE ABOVE MENTIONED PHONE NUMBER OR E-MAIL.

RIGHT TO WITHDRAW FROM CONTRACT

THE CONSUMER HAS THE RIGHT TO NOTIFY THE COMPANY (TO THE CONTACT EMAIL ROgaska@fiskars.com) WITHIN 14 DAYS OF RECEIVING THE GOODS THAT HE CAN WITHDRAW FROM THE CONTRACT WITHOUT HAVING TO GIVE A REASON FOR HIS DECISION. THE RETURN DEADLINE STARTS COUNTING ONE DAY AFTER THE PICKUP DATE. THE ONLY COST CHARGEABLE TO THE CONSUMER IN CONNECTION WITH WITHDRAWAL FROM THE CONTRACT IS THE COST OF RETURNING THE GOODS. IT IS NECESSARY TO RETURN THE GOODS TO THE SELLER NO LATER THAN 30 DAYS AFTER THE NOTICE OF WITHDRAWAL FROM THE CONTRACT (PURCHASE) IS GIVEN. THE GOODS RECEIVED MUST BE RETURNED UNDAMAGED AND IN THE UNCHANGED QUANTITY, UNLESS THE GOODS HAVE BEEN DESTROYED, DAMAGED, LOST OR ITS QUANTITY REDUCED, WITH NO FAULT OF THE CONSUMER. THE MANUFACTURER OF THE ITEM ALSO PRESCRIBES ITS ORIGINAL PACKAGING (IN ACCORDANCE WITH ARTICLE 36 OF THE CONSUMER PROTECTION ACT). BECAUSE THE PACKAGING IS AN INTEGRATED PART OF THE ITEM, IN THE EVENT OF A POSSIBLE RETURN, IT MUST ALSO BE ENCLOSED AS IT WAS IN THE ORIGINAL CONDITION WHEN THE ITEM WAS RECEIVED (THIS IS UNDAMAGED AND IN AN UNCHANGED QUANTITY). WHEN RETURNING ITEMS WHERE FUNDS WERE USED FROM THE ROGAŠKA ONLINE SALES ACCOUNT OR A PROMOTIONAL CODE, THESE FUNDS ARE CONSIDERED AS A DISCOUNT AND ARE NOT REFUNDED WHEN RETURNING (THE AMOUNT PAID IS REFUNDED), ALSO THE FUNDS ARE NOT RETURNED TO THE ROGAŠKA ONLINE SALES ACCOUNT – EXCEPT IF THE ONLINE SALES ROGAŠKA GIFT VOUCHER WAS USED; THIS IS CONSIDERED AS A MEANS OF PAYMENT AND, WHEN THE GOODS ARE RETURNED, IS RETURNED TO THE USER’S ONLINE SALES ROGAŠKA ACCOUNT, AND THE AMOUNT PAID IS RETURNED TO THE USER’S TRR. PAYMENTS WILL BE REFUNDED AS SOON AS POSSIBLE, BUT NO LATER THAN 30 DAYS AFTER RECEIVING NOTIFICATION OF WITHDRAWAL FROM THE CONTRACT. REFUNDS ARE MADE TO THE BUYER’S TRR. THE RETURN OF RECEIVED GOODS TO THE COMPANY WITHIN THE WITHDRAWAL DEADLINE IS CONSIDERED A NOTICE OF WITHDRAWAL FROM THE CONTRACT. THE REFUND OPTION DOES NOT APPLY IF THE CONSUMER HAS OPENED THE SECURITY SEAL.

REAL ERROR

WHEN IS A ERROR MATERIAL? ESPECIALLY WHEN: · THE ITEM HAS NO PROPERTIES THAT ENABLE ITS NORMAL USE · IF THE BUYER IS DELIVERED AN ITEM THAT DOESN’T MATCH THE MODEL, THE ONLY EXCEPTION IS THE MODELS SHOWN DUE TO NOTICES.

HOW IS THE SUITABILITY OF AN ITEM CHECKED? IT IS CHECKED WITH ANOTHER, FLAWLESS ITEM OF THE SAME TYPE, AND AT THE SAME TIME WITH THE STATEMENTS OF THE MANUFACTURER OR INDICATIONS ON THE ITEM ITSELF.

HOW DOES A FACTUAL ERROR APPLY? THE BUYER MUST NOTIFY US OF A POSSIBLE MATERIAL DEFECT TOGETHER WITH A DETAILED DESCRIPTION AND AT HIS OWN EXPENSE WITHIN THE LEGALLY SPECIFIED PERIOD. THE BUYER ALLOWS US TO VIEW THE ITEM AT THE SAME TIME.

IN WHICH CASES SHOULD I CLAIM FACTUAL ERROR? IN CASES WHEN THE GOODS HAVE NO WARRANTY. IT MUST BE IMPLEMENTED WITHIN THE LEGALLY PRESCRIBED DEADLINES. THE RIGHT TO ENFORCE MATERIAL DEFECTS IS REGULATED IN MORE DETAIL BY THE PROVISIONS OF THE CONSUMER PROTECTION ACT.

RETURNED ITEMS

RETURNED ITEMS ARE ITEMS WHICH HAVE BEEN RETURNED TO THE ONLINE SHOP AND HAVE DEFECTS (DAMAGED PACKAGING, SCRATCHES ON THE GLASS, ETC.). THE TYPE OF DEFECT OR THE CONDITION OF THE ITEM IS WRITTEN NEXT TO THE INDIVIDUAL ITEM AND ALSO ON THE INVOICE. BY INSPECTING THE RETURNED ITEMS, WE ENSURE THEIR PERFECT FUNCTIONING. DUE TO THIS, THE GUARANTEE PERIOD HAS BEEN CHANGED, WHICH IS JUST WRITTEN BESIDE EACH ITEM FROM THE ‘RETURNED ITEMS’ CATEGORY AND ALSO STATED ON THE INVOICE. ITEMS CLASSIFIED AS ‘RETURNED ITEMS’ CANNOT BE RETURNED AND EXCHANGED FOR AN IDENTICAL, NEW ITEM WITHOUT CHARGE, BUT IT IS POSSIBLE TO EXCHANGE IT FOR THE SAME OR ANOTHER ITEM OF EQUAL VALUE (OR WITH AN EXTRA CHARGE OF THE DIFFERENCE).

DELIVERY

THE PROVIDER WILL DELIVER THE GOODS OR SERVICES WITHIN THE AGREED TIME. THE CONTRACTUAL PARTNER FOR PARCEL DELIVERY IS THE POST OFFICE OF SLOVENIA, HOWEVER, THE PROVIDER RESERVES THE RIGHT TO CHOOSE ANOTHER DELIVERY SERVICE IF THEY WILL BE ABLE TO FULFILL THE ORDER MORE EFFICIENTLY.

WE CURRENTLY DELIVER ONLY IN THE TERRITORY OF THE REPUBLIC OF SLOVENIA.

PROTECTION OF PERSONAL DATA

THE PROVIDER COMMITS TO PERMANENT SECURITY OF ALL USER’S PERSONAL DATA. FOR REGISTERED MEMBERS ALSO: FIRST AND SURNAME, EMAIL ADDRESS, CONTACT PHONE, PRIMARY ADDRESS AND DELIVERY ADDRESS, COUNTRY OF RESIDENCE, TIME AND DATE OF REGISTRATION AND ARCHIVE OF COMMUNICATION WITH THE PROVIDER AND LIST OF ALL ORDERS PLACED. THE PROVIDER WILL USE PERSONAL DATA EXCLUSIVELY FOR THE NEEDS OF FULFILLING THE ORDER (SENDING INFORMATIONAL MATERIALS, OFFERS, INVOICES) AND OTHER NECESSARY COMMUNICATION. UNDER NO CIRCUMSTANCES WILL THE USER’S DATA BE GIVEN TO UNAUTHORIZED PERSONS. THE USER HIMSELF IS ALSO RESPONSIBLE FOR THE SECURITY OF PERSONAL DATA, IN OTHERWISE, BY PROVIDING FOR THE SECURITY OF HIS USERNAME AND PASSWORD AND APPROPRIATE SOFTWARE (ANTI-VIRUS) PROTECTION OF HIS COMPUTER.

COMMUNICATION

THE PROVIDER WILL CONTACT THE USER THROUGH REMOTE COMMUNICATIONS MEANS ONLY IF THE USER DOES NOT EXPRESSLY AGREE. ADVERTISING ELECTRONIC MESSAGES WILL CONTAIN THE FOLLOWING COMPONENTS:

• THEY WILL BE CLEARLY AND UNAMBIGUOUSLY MARKED AS ADVERTISING MESSAGES,
• THE SENDER WILL BE CLEARLY IDENTIFIED,
• VARIOUS ACTIONS, PROMOTIONS AND OTHER MARKETING TECHNIQUES WILL BE DESIGNATED AS SUCH. ALSO THE CONDITIONS OF PARTICIPATION IN THEM WILL BE CLEARLY DETERMINED,
• THE WAY TO UNSUBSCRIBE FROM RECEIVING ADVERTISING MESSAGES WILL BE CLEARLY PRESENTED,
• THE PROVIDER WILL EXPRESSLY RESPECT THE USER’S WISH NOT TO RECEIVE ADVERTISING MESSAGES.

USER OPINIONS/COMMENTS

USER OPINIONS OR COMMENTS AND PRODUCT REVIEWS WRITE BY BUYERS ARE PART OF THE FUNCTIONALITY OF THE STORE, INTENDED FOR THE USER COMMUNITY. THE PROVIDER ENABLES ANY REGISTERED USER OF THE STORE TO WRITE OPINIONS, AND THE PROVIDER REVIEWS THEM BEFORE THE FINAL PUBLICATION. THE PROVIDER WILL NOT PUBLISH OPINIONS OR CONTRIBUTIONS THAT ARE IN ANY WAY OFFENSIVE, OBSCENE OR, IN THE PROVIDER’S OPINION, DO NOT BENEFIT OTHER USERS AND VISITORS. BY SUBMITTING AN OPINION OR COMMENT, THE USER EXPRESSLY AGREES TO THE TERMS OF USE AND ALLOWS THE PROVIDER TO PUBLISH A PART OR THE ENTIRE TEXT IN ALL ELECTRONIC AND OTHER MEDIA. THE PROVIDER HAS THE RIGHT TO USE THE CONTENT FOR AN UNLIMITED TIME AND FOR ANY PURPOSE THAT IS IN THE BUSINESS INTEREST OF THE PROVIDER, INCLUDING PUBLICATION IN ADVERTISEMENTS OR OTHER MARKETING COMMUNICATIONS. THE AUTHOR OF THE OPINION AT THE SAME TIME DECLARES AND GUARANTEES THAT HE IS THE OWNER OF THE MATERIAL AND MORAL COPYRIGHTS FOR THE WRITTEN OPINIONS AND COMMENTS AND THAT THESE RIGHTS ARE TRANSFERRED TO THE PROVIDER NON-EXCLUSIVELY AND UNLIMITED IN TIME

CHILD CARE

ADVERTISING MESSAGES WILL BE CLEARLY VISIBLE (AGE-BASED) AND CLEARLY SEPARATE FROM GAMES AND COMPETITIONS. ANY COMMUNICATION DIRECTED TO CHILDREN WILL BE AGE-APPROPRIATE AND WILL NOT TAKE ADVANTAGE OF CHILDREN’S TRUST, LACK OF EXPERIENCE OR SENSE OF LOYALTY. THE PROVIDER MAY NOT ACCEPT AN ORDER FROM SOMEONE KNOWN OR SUSPECTED TO BE A CHILD WITHOUT HAVING THE EXPRESS PERMISSION OF THEIR PARENT OR GUARDIAN. THE PROVIDER MUST NOT ACCEPT ANY PERSONAL INFORMATION REGARDING CHILDREN WITHOUT THE EXPRESS PERMISSION OF THEIR PARENTS OR GUARDIANS. ALSO, THE PROVIDER SHOULD NOT DISCLOSE INFORMATION RECEIVED FROM CHILDREN TO A THIRD PARTY, WITH THE EXCEPTION OF PARENTS OR GUARDIANS. THE PROVIDER MUST NOT OFFER FREE ACCESS TO PRODUCTS OR SERVICES THAT ARE HARMFUL TO CHILDREN.

DISCLAIMER OF LIABILITY

THE PROVIDER DOES TO THE BEST OF ITS EFFORTS TO ENSURE THE DATA THAT IS PUBLISHED ON ITS WEBSITE IS UP-TO-DATE AND CORRECT. HOWEVER, ITEM FEATURES, DELIVERY TIMES OR PRICES MAY CHANGE SO RAPIDLY THAT THE PROVIDER IS UNABLE TO CORRECT THE INFORMATION ON THE WEBSITE. IN SUCH CASE, THE PROVIDER WILL NOTIFY THE BUYER OF THE CHANGES AND ALLOW HIM TO CANCEL THE ORDER OR EXCHANGE THE ORDERED ITEM. THE PROVIDER IS NOT RESPONSIBLE FOR THE CONTENT OF OPINIONS ON ARTICLES WRITTEN BY VISITORS. THE PROVIDER OF OPINIONS REVIEWS PRIOR TO PUBLICATION AND REJECTS THOSE THAT CONTAIN OBVIOUS FALSENESS, ARE MISLEADING OR OFFENSIVE. THE PROVIDER IS NOT RESPONSIBLE FOR THE INFORMATION CONTAINED IN THE REVIEWS AND DISCLAIMS ANY LIABILITY ARISING FROM THE INFORMATION CONTAINED IN THE REVIEWS. ALTHOUGH THE PROVIDER STRIVES TO PROVIDE ACCURATE PHOTOGRAPHS OF THE ITEMS FOR SALE, ALL PHOTOGRAPHS SHOULD BE TAKEN AS SYMBOLIC. THE PHOTOS DO NOT GUARANTEE THE PROPERTIES OF THE ITEM. THE PROVIDER HAS THE OPPORTUNITY TO WITHDRAW FROM THE CONTRACT WITH THE CUSTOMER ONLY IF AN OBVIOUS ERROR IS IDENTIFIED (ARTICLE 46 OF THE OZ). AN OBVIOUS ERROR IS DEFINED AS THE ESSENTIAL PROPERTIES OF THE OBJECT AND ALL ERRORS WHICH, ACCORDING TO CUSTOMS IN TRADE OR IN THE INTENT OF THE CUSTOMER, ARE CONSIDERED DECISIVE AND WHICH THE OFFER WOULD NOT HAVE CONFIRMED OR CONCLUDE A CONTRACT IF KNOWN. THIS ALSO INCLUDES OBVIOUS PRICE ERRORS. THE PROVIDER RESERVES THE RIGHT TO CHANGE THE TERMS OF BUSINESS AT ANY TIME AND IN ANY WAY, FOR ANY REASON AND WITHOUT PRIOR NOTICE.

COMPLAINTS AND DISPUTES

THE PROVIDER RESPECTS APPLICABLE CONSUMER PROTECTION LEGISLATION. THE PROVIDER DOES EVERYTHING TO FULFILL HIS OBLIGATION TO ESTABLISH AN EFFECTIVE COMPLAINT HANDLING SYSTEM AND TO DETERMINE A PERSON WHOM THE BUYER CAN CONTACT BY PHONE OR EMAIL IN CASE OF PROBLEMS. THE COMPLAINT IS SUBMITTED VIA THE EMAIL ADDRESS rogaska@fiskars.com. THE COMPLAINT PROCEDURE IS CONFIDENTIAL. THE PROVIDER IS AWARE THAT AN ESSENTIAL CHARACTERISTIC OF A CONSUMER DISPUTE, AT LEAST AS REGARDS COURT RESOLUTION, IS ITS DISPROPORTIONALITY BETWEEN THE ECONOMIC VALUE OF THE CLAIM AND THE COSTS INCURRED IN RESOLVING THE DISPUTE ITSELF. THIS IS ALSO THE MAIN OBSTACLE FOR THE CONSUMER NOT TO INITIATE A DISPUTE BEFORE THE COURT. THEREFORE, THE PROVIDER MAKES ITS BEST ENFORCEMENT TO RESOLVE ANY DISPUTES AGREEDLY. WE WISH YOU PLENTY OF PLEASANT AND AFFORDABLE SHOPPING!